Account & Data Deletion

1. How to Submit a Deletion Request

From within the app (recommended): Valo app → Profile / My Account → Settings → Delete My Account. Once you confirm, your account and associated data are deleted within the timeframe and exceptions set out below.

Via the web: From your registered email address, send an email titled "Account Deletion Request" to [email protected]. Please include your registered phone number for identity verification. To prevent abuse, we verify your identity via a one-time code (OTP) sent to your registered phone number or through your registered email before processing.

2. Data That Will Be Deleted

Once your request is confirmed, the following data is permanently deleted or anonymised:

• Account and identity data such as first name, last name, phone number and email
• Profile preferences and app settings
• Saved addresses and favourite locations
• Payment method tokens (card details are not stored by Valo; they are tokenised at iyzico and deleted)
• Ride history shown to the user
• Ratings you gave and received (in their personalised form)
• Device identifiers and app usage data

3. Data Retained Due to Legal Obligations

Under applicable legislation, certain data is retained for the period required by law even after your account is deleted, and is deleted/anonymised at the end of that period:

• Invoice, payment and accounting records: for the statutory retention periods under the Turkish Commercial Code (No. 6102) and tax legislation (No. 213) — up to 10 years
• Ride/journey records: records required to be kept under Istanbul Metropolitan Municipality (İBB) / TUDES regulations and transport legislation, for the relevant period
• Security, fraud-prevention and legal-dispute records: for the period required under legitimate interest and legal obligations

4. Processing Time

Account deletion requests are completed within 30 days at the latest. Data subject to statutory retention obligations is processed solely for the legal purposes above and is deleted or anonymised at the end of the relevant periods.

5. Contact

For account deletion and data requests: [email protected] · KEP: [email protected]. For more information, see our Privacy Policy and KVKK Disclosure pages.